The tax a customer pays is determined by the jurisdiction where the customer gains ownership of the product. For example, if a customer picks up a product at the counter, the sales tax is calculated by the tax rate for the store's zip code. If a customer orders a product online, the sales tax is determined by the tax rate for the shipping address zip code.
The ship via assigned to an order identifies where the customer receives the product. For example, if the ship via is "Pick Up Now," the system uses the default store zip code. Each ship via code maps to the zip code of the shipping branch, pricing branch, ship-to address, or a tax jurisdiction code. Each zip code maps to a tax jurisdiction code.
There can also be branch-specific ship via and zip code overrides.
The following flowchart displays the process Eclipse follows to determine which tax jurisdiction code to use for a sales order.
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