To assign maintenance users to a user ID:You can create user IDs that represent groups. For example, you might have a user ID called INFOREQ, to whom people in your company can submit trackers requesting information.
When you have a user ID that represents a group, you need to designate other users to monitor the user job queue for this ID and respond to the trackers in the queue. Use the Maintenance User Selection screen to identify the additional users authorized to maintain a user record that represents a group, and respond to and close trackers that require final action by this user ID.
To assign maintenance users to a user ID:
From the System > System Files > User Control menu, select User Maintenance to display the User Maintenance screen.
In the User ID field, enter a user's ID to display the corresponding record.
Press the Addl hot key and then the Job Queue hot key to display the User Job Queue/Tracker Settings screen.
Use the Maint Users hot key to display the Maintenance User Selection screen.
In the User ID column, enter the maintenance users for the group user ID.
To add a user to the list, position the cursor on a blank line and enter the user ID.
To remove a user from the list, position the cursor on the user to remove and press Alt-Delete.
In the Append Name column for each maintenance user, select how the system describes the appends the maintenance user makes to trackers in the job queue.
Group ID – Displays the group user ID.
User ID – Displays the maintenance user ID. This is the default.
Group & User ID – Displays the group user ID followed by the maintenance user ID in parentheses.
Press Esc four times to exit screens and update the user record.
See Also:
Setting User Job Queue and Tracker Defaults