Reviewing Remote Transactions with Errors

The Remote Error Review Queue displays inbound and outbound documents for remote transactions, such as XML and EDI, that contain errors that cause them to not process correctly. From the Remote Error Review Queue, you can drill down into the details of a document to identify errors, edit the document, and reprocess it through the system.

Note: The current release supports only XML documents in the Remote Error Review Queue.

If you receive or send a document with errors, the system does the following:

• Creates an entry in the Remote Error Review Queue.

• Sends a system message to the user responsible for reviewing the Remote Error Review Queue.

• Archives the document in Remote Archive Maintenance.

You can complete the following tasks in the Remote Error Review Queue:

• Review XML remote transactions with errors.

• View or edit a remote document.

• View or edit transaction in Eclipse that are associated with the remote document.

• Delete documents from the queue.

To review remote transactions with errors:

1. From the System > Custom menu, select Remote Review Queues and select Error Queue to display the Selection Criteria screen.

2. In the Start Date field and End Date field, enter the first and last dates in the range for which to display documents in the queue.

For example, to see all the documents that were received or transmitted with errors from April 1, 2004 to April 15, 2004, enter 04/01/04 in the Start Date field and 04/15/04 in the End Date field.

The fields default to the date one week before the current date and to the current date.

3. Enter additional selection criteria in the remaining fields to filter the documents displayed in the queue.

   Field	Description
   Remote Type	The type of remote documents you want to view, such as XML or EDI. Note: The current release supports only XML documents in the Remote Error Review Queue.
   In/Out	The document type to display. Press F10 and select Inbound to view only documents you received that contained errors or Outbound to view only documents you sent that contained errors. Leave this field blank to view both inbound and outbound documents.
   Search String	Any word, phrase, or numerical value within a document. For example, if you want to see only documents that contain a specific product or trading partner, enter that product or trading partner name here. The system searches the document transactions for that string.

    

4. Press Esc to display the Remote Error Review Queue screen with the documents in error that match your search criteria.

The screen displays details about each document the system sent or received.

Note: To refine or change your search, use the Select hot key and enter new search criteria.

To view or edit a remote document's transmission:

1. View documents in the Remote Error Review Queue.

2. Select the document to view.

3. Use the Detail hot key to display the Remote Archive Detail screen, which displays the document as it was received from or sent to the Eclipse system.

Note: Use this function to identify potential problems that are causing a document to not process correctly.

4. Use the following hot keys, if necessary:

5. Press Esc to return to the Remote Archive Maintenance screen.

To view or edit transactions in Eclipse that are associated with a remote document:

1. View documents in the Remote Error Review Queue.

2. Select the document to view or edit.

3. Do one of the following:

• Use the View hot key to open the transaction in view-only mode. For some transactions, such as a stock inquiry, select the inquiry type, such as Future Ledger, History Ledger, or Product Maintenance.

• Use the Edit hot key to open the transaction in edit mode. Select the item to edit from the list.

Note: The View and Edit hot keys look for order numbers, customer numbers, or part numbers in a document, and provide links to Eclipse data.

To delete documents from the Remote Error Review Queue:

1. View documents in the Remote Error Review Queue.

2. Select the document to delete.

3. Do one of the following:

• Use the Delete hot key to delete the selected document from the queue.

• Use the Delete By Date hot key to delete all documents from the queue that are older than the specified date. Enter the date and press Esc.

Note: The system removes the documents from the Remote Error Review Queue. However, the documents are still available in Remote Archive Maintenance.

See Also:

Sending and Receiving Customer Transactions Using XML

Sending and Receiving Vendor Transactions Using XML

Viewing the Remote Activity Log

Remote Archive Maintenance Overview