Your customers might send you changes to existing orders using an inbound XML change order request. When the system receives an XML change order request, it does the following:
Looks for a sales order number that matches one that exists in your system.
Processes the change order request using the change order transaction map you defined for the trading partner requesting the change.
Creates a report that contains the requested changes.
Saves the report to the Hold file of the user entered in the Default User Messaged With Order Changes field in the Remote Order Entry Parameters screen for the customer, and sends a system notification message to that user.
Places the order in the Remote Order Entry Review Queue if the Log Bids For Review field in the customer record is set to Changes. If the initial status for inbound orders for the customer is set to Order, the system places the order in the Remote Order Entry Review Queue if the Log Orders for Review field in the customer record is set to Changes.
Note: If a default user is not defined for change order notifications in the customer record, the system notifies the user identified for order changes in the Default Remote Order Entry (ROE) Messaging control maintenance record.
The identified user reviews the requested changes to the order and updates the order in the system manually. The system does not update existing orders automatically with requested changes because an order could be picked and on a truck at the time the customer makes the change request.
After making the requested changes, you can send an XML order acknowledgement. The system transmits the acknowledgment to customers when you set the print status of the order to 2 for B2B.
See Also:
Sending XML Order Acknowledgements to Your Customers