Handling Order Packing from Sales Order Entry

Use Carton Inquiry to view and manage an order's packing information from Sales Order Entry. For example, a customer tells you that they did not receive all ordered quantity. Display the customer's order in Sales Order Entry, and then access Carton Inquiry. Use Carton Inquiry to research the cartons into which the order was packed, along with each carton's content. Use this information to resolve the customer's order discrepancy.

Display Carton Inquiry from an order's body or status screen. If you use Electronic Data Interchange (EDI) for your document processing, you can set the Send Carton Packing Detail in EDI 856 control maintenance record to include carton packing detail.

Note: For transfer orders, you can only display the Carton Inquiry from Transfer Order Entry Status screen.

In addition to using Carton Inquiry to resolve order discrepancies, use the functionality to edit cartons used for an order. For orders that are packed, you cannot cancel the order unless you first delete all cartons containing the order. You must also be assigned the PACK.ORDER.CANCEL authorization key.

To display the Carton Inquiry screen from the Sales Order Entry Body:

1. Display the order's body

   • From the Orders menu, select Sales Order Entry to display the Sales Order Entry Body screen.

   • From the Purch menu, select Purchase Order Entry to display the Purchase Order Entry Body screen.

   • From the Xfers menu, select Transfer Order Entry to display the Transfer Order Entry Body screen.

    

2. Use the Inq hot key, select Carton Inquiry to display the Carton Inquiry screen.

The system displays the products from the order and the corresponding carton information.