Use Order Packing's Order Status to monitor the packing status of will call orders. This functionality is useful in determining if an order is ready for customer pick-up and where the order's cartons are staged.
Use the Will Call Queue to view the packing status of will call orders to determine whether an order is ready for customer pick-up. For example, a customer arrives at the sales counter, ready to pick up an order. Use the Will Call Queue to view the order's packing status. If the order is completely packed, process the order; and if the order is not completely packed, view at what packing stage the order exists to determine the best course of action to quickly process the order. In addition, use the Will Call Queue to monitor all will call orders throughout the day. The queue displays all will call orders and their packing statuses.
Use the Warehouse Picking Confirmation Queue to view the packing status of will call orders that you are processing and to then process the orders. For example, a customer arrives at the sales counter, ready to pick up their order. You display their order in the Warehouse Picking Confirmation Queue to begin processing the order, but discover that it is not completely packed. From the queue, display the Order Status screen to view how much of the order has been completely packed and how much remains to be packed. Alert your warehouse to make the order a priority, and retrieve the order once it is packed. Finish processing the order from the Warehouse Picking Confirmation Queue.
To monitor a will call order's packing status from the Warehouse Picking Confirmation Queue:
From the Whse Mgt > Warehouse Queues menu, select Warehouse Confirmation Queue to display the Warehouse Picking Confirmation screen.
In the Order # field, enter the will call order to process.
Use the Carton Status hot key to display the Order Status screen.
View the order's packing status.
Using the order's packing information, determine the appropriate action to take, such as retrieving the packed cartons for the customer.
From the Order Status screen, press Esc to return to the Warehouse Picking Confirmation screen.
Finish processing the order, if needed.
Press Esc to save changes and exit the screen.
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