Defining Default Customer and Contact Credit Cards with Element

Enter a customer's or contact's default credit card so the information is available when customers place orders. The setting on the Validate Name In 'Ordered By' Field Against Customer Contact control maintenance record determines whether the contact has authorization to place a credit order for the company.

You cannot add credit card information to a customer account set up as a branch cash account or to customer records that have the Do NOT allow Credit Cards to be saved to this account check box in the Additional Info tab in the Credit Control Parameters window checked.

Important: After you save a credit card, you cannot update the expiration date on the card. If the customer or contact's card expiration information changes, create a new card and save it to the customer or contact.

To define a default credit card information:

If you are defining default credit card information for a customer, do the following:

From the Files menu, select Customer to display the Customer Maintenance window, and enter the customer's name in the Customer field to display the record.

Use the Credit hot key to display the Credit Control Parameters window, and enter the credit parameters as needed.
Use the Default Credit Card Info hot key and select New to display the Default Credit Card Information screen. The address information defaults to what is entered for the customer.

If you are defining credit card information for a contact, do the following:

From the Files menu, select Contact to display the Contact Maintenance window, and enter the contact's name in the Contact field to display the record.
Use the Credit Card hot key to display the Default Credit Card Information screen.

To enter the card information, do one of the following:

To...

Do this...

swipe the card to gather the card information

Use the Swipe hot key to display the Element Card Information web page.
Slide the card through your encrypted card reader.
Click Save Card to gather the information and return to the Default Credit Card Information window.
Return to Eclipse and return to the Default Credit Card Information screen.

The system populates the last for digits of the card in the Card # field, as well as the Card Type, and Exp Date fields with the information from the card.

enter the credit card information manually

Use the Manual Entry hot key to display the Element Credit Card web page.
In the Card Number field, enter the entire card number exactly as it appears on the card.
In the Expiration field, enter the month and year in which the card expires.
Click Save Card to return to the Default Credit Card Information screen.

Edit the remaining credit card information in the Default Credit Card Information window for this card:

Field	Description
Cardholder	Enter the name of the card holder, as it is printed on the credit card.
Street Address	Enter the billing address for the card.
Zip Code	Enter the zip code of the billing address for the card.
Authorization Method	Select one of the following authorization methods to use in order entry when the card is used for payment: Authorize Before Shipment - Sets money aside from the credit card, guaranteeing funds for the order total plus any freight charges, without charging the card. When the order is final, the system collects the final payment. Potential charges from your credit card processor may apply if you authorize payment from a customer. Authorize Before Shipment - Authorizes and charges the card for the order amount before shipping. The pick ticket is printed upon authorization. Reference Only - Uses information in the Credit Card Authorization window for reference only at the order level. Authorization After Review - Authorizes and charges the card for the order amount after the invoice is sent through batch printing and the shipping ticket is printed. The authorization method for new cards defaults to the setting stored in the Default Auth Method for New Cards control maintenance record.
Terms Override	Enter the code that represents the payment terms, if any, to use when this credit card is used for payment. For example, if you give the customer discount to orders when they pay in cash, but discounts do not apply when they pay with a credit card, enter the terms code to override the discount.
Default Reference No	Select a default reference number for this customer. Reference numbers are defined in the Credit Card: Default Reference Number control maintenance record.
If Exemp Charge Tax	Enter Yes in this field to apply tax to orders paid with this credit card. for example, customers could be exempt from tax if they pay with a company credit card. If you want to charge tax to payments made with such a credit card, select this option.

Press Esc to save the credit card, exit the screen, and save the customer record.

If you swipe or manually enter a default credit card and do not save the customer record, the credit card is not saved.

More Options when Defining Default Credit Card Information

You can also do the following when defining default credit card information for a customer:

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Use this hot key...

include additional credit payment data about the customer. This information does not directly affect any other part of the system and is displayed for informational purposes only.

Add'l Info

delete default credit card information. For example, if a customer changes credit card companies, you can delete the credit card information from the system. The system also deletes the credit card information from Element Payment Services.

When you delete the card, the system also deletes the associated payment account in Element. You cannot delete a card if there is an open order waiting for payment using the card.

Delete