If a customer makes a change to an order, or for any other reason, you can void a credit card transaction. Void the original credit card transaction before attempting to accept a different payment.
Note: The system uses the Element credentials for the price branch to process the void.
If the charge transaction has already been settled, you must refund the amount instead of voiding the transaction.
To void a credit card transaction:
In the Totals tab of the order, click Change Payment and select the payment you want to void.
Verify that the information in the window for the transaction is correct.
From the Transaction menu, select Void to void the sale.
The Void menu option is only available if the sale amount has not been settled. If it is too late to void a transaction, process a refund instead.
See Also:
Applying Credits to Credit Cards for Returns