Closing Orders from the Warehouse In Process Queues

If authorized, you can close an order from both the Warehouse In Process Queue and Warehouse In Process Status Queue.

For example:

Close an order that was entered by the counter personnel, but then who picked it without using RF.
Close an order if the items need to be backordered but you need to ship the items you have on-hand.

Note: Use caution when closing orders from queues. If done without monitoring and correcting inventory, as necessary, inventory can become inaccurate in the system.

You can also print tickets before closing orders from the Warehouse In Process Status Queue. For special circumstances when you don't want to close the order from an in process queue, close orders through the Sales Order Entry screen.

Note: Upon closing RF-picked orders from the Warehouse In Process queues, you can display the order in the Warehouse Confirmation Queue to complete order processing. When you display the order in the Warehouse Confirmation Queue, the system assigns it the correct status based upon the order's ship via. Process the order as appropriate.

To close an order from the Warehouse In Process Queue:

From the Whse Mgt > Warehouse Queues menu, select Warehouse In Process Queue to display the Warehouse In Process Queue screen.
In the Br field, enter ALL or select the branch you want to view.
In the Operation field, select the type of task for the order you want to close, such as Picking for a manifest.
Select the order to close.
Use the Close hot key to close the order from the queue and process the items into or out of inventory, as appropriate.

Note: Close orders in the queue only after you research and confirm this is the best course of action. If done inappropriately, this action could cause inventory inaccuracies. Do not close an item if the Location field is blank. Enter a location first.

Press Esc to save updates and exit the screen.

To close an order from the Warehouse In Process Status Queue:

From the Whse Mgt > Warehouse Queues menu, select Warehouse In Process Status to display the Warehouse In Process Status screen.
In the Br field, enter the branch to which the order belongs.

In the Operation field, select the type of task for the order you want to close, such as Picking for a manifest.
Select the order to close.
Print a ticket for the order, if needed.
Use the Close hot key to close the order.

Note: If you use the e-mail print option for closing an order, the system sends the information without prices.

At the prompt to close all in process items, enter Y to close the order.

Note: Use caution when closing orders from queues. If done without monitoring and correcting inventory, as necessary, inventory can become inaccurate in the system.

Press Esc to save updates and exit the screen.

To print an order ticket before closing an order:

From the Whse Mgt > Warehouse Queues menu, select Warehouse In Process Status to display the Warehouse In Process Status screen.
In the Br field, enter the branch to which the order belongs.
In the Operation field, enter Picking to display all current picks.
Select the order for which to print the ticket by placing the cursor on it.
Use the View hot key to display the Sales Order Entry screen.
Press Esc to display the Status screen.
Use the Print hot key to display the Order Reprinting Options screen.

Note: If you use the e-mail print option for closing an order, the system sends the information without prices.

In the Print Style field, press F10 and select the type of pricing to display on the ticket.
In the Order Status field, press F10 and select the status for picking.
In the # of Copies field, enter the number of tickets you want to print.
Use the Print hot key to print the ticket.
Press Esc to save updates and return to the Warehouse In Process Status screen.
Close the order, as needed.

To close an order that does not display in the RF system:

From the Orders menu, select Sales Order Entry to display the Sales Order Entry screen.
In the Ship To field, enter the customer who made the order.
From the list of sales orders displayed, select the correct one and press Enter to return to the Sales Order Entry screen.
Press Esc to display the Status screen.
Use the Print Options hot key to display the Order Reprinting Options screen.

Note: If you use the e-mail print option for closing an order, the system sends the information without prices.

In the Print Style field, press F10 and select a type of pricing to display on the ticket.
In the Order Status field, press F10 and select the status for picking.
In the # of Copies field, enter the number of tickets you want to print.
In the Review Queue Status field, enter Close to close the order.
Use the Print hot key to print the ticket.
Press Esc to save updates and exit the screen.