Trouble Shooting in RF Receiving

You may need to take additional steps during RF receiving when the following occur.

Bar Code Issues

You are unable to scan a product bar code label. Following are two possible reasons for this issue, and the actions to take to resolve the issue:

Reason

Action

The system does not recognize the bar code for a product.

In the Recv Verify screen's Product field, do one of the following:

Manually enter part or all of the product name or number to select the product from a displayed list. After selecting the product, cross-reference the product's barcode with the system. Then continue receiving the product as usual.
Manually enter the purchase order (P/O) number for the product to display the Open P/O Lines screen. Select the correct item from the list of all products on the P/O. If the product is not displayed, use the Find hot key to search for the product. After selecting the product, cross-reference the product's barcode with the system. Then continue receiving the product as usual.

The product does not have a bar code.

Assign the product a bar code.

Receiving Kits

When receiving kits, you received only a portion of the kit. Do the following to resolve this issue:

Return to the original purchase order and enter each component as a separate line item.
Receive each component into inventory separately.

Note: You cannot backorder kits.

Product Not Ordered

While receiving product, the system displays the message "No Quantities Found Scan Product". This message indicates that the product is not on a P/O for one of the following reasons:

The product is an overshipment.
The product is a double shipment.
The product is part of a canceled backorder.
The product is part of a canceled purchase order.

Notify your manager or the purchasing agent of the additional product so they can determine what to do with it.