Backorder Statuses for Sales Orders

Some screens display a backorder status. For example, depending on your screen view, an order's Body screen may display a B/O column with one or two status codes. The first code indicates how the backorder of the unavailable product will be handled, and the second code indicates whether substitute products are available.

Although similar, a backorder status code is not the same as an order status code. A backorder status code applies only to the backordered line item, while the order status code applies to an entire order generation.

Code	B/O Status	Description
A	Ship When Available	A shipping ticket prints when any quantity of the backorder is available. Avoid excessive shipments.
H	Ship When Complete	A shipping ticket prints when all quantities of all items in the backorder are available.
M	Ship Item Complete	Ship only when all components of the backordered line item are available. Use for line items with multiple components or multiple quantities.
L	Call When Available	The order appears in the calling queue when any quantity of the backorder is available.
C	Call When Complete	The order appears in the calling queue when all quantities of all items in the backorder are available.
X	Cancel	A cancelled backorder. Counter terminals with a default Pick Up Now order status often default to this status for backorders.
I	Invoice	The item has been invoiced.
T	Ship Ticket	The customer has requested a ship ticket.
Y	Multiple Generations	An item is listed on more than one generation of the order.

Backorder status codes can include two characters. The first character is the customer's default backorder status code, based on their B/O Status field setting in Customer Maintenance. If this field is blank, the system looks in turn for a setting in the Customer B/O Action Default control maintenance record, then for a status for the Ship Via. If no status is found, the system uses Call When Complete.

A second character in the backorder status indicates that the line item can be substituted or procured.

Code	B/O Status	Description
S	Substitute	One or more substitute products are available.
P	Procurable	The backordered product can be procured from a branch or vendor.
O	Both	The backordered product has substitute products and is procurable.

For example, a backorder status of XP indicates the backorder is cancelled, but the item is procurable. You could either procure the item, or use the Sales Order Entry Status screen to change the status.