To run the Outstanding Gift Card Report:As you sell gift cards and gift certificates, the system posts the amounts to the general ledger liability account you designate for gift cards/certificates. As customers redeem their gifts, the amounts are posted to this account, thus reducing the total account amount. The system deducts from this account rather than the cash box because unredeemed gift cards/certificates are carried as a liability.
Use the Outstanding Gift Card Report to determine which gift cards/certificates have not been redeemed and are included in the general ledger balance. Using this report, you can also determine which gift cards/certificates have expired. You can then clear the expired amounts from your general ledger using Journal Entry so you no longer carry the liability on your books.
To run the Outstanding Gift Card Report:
From the Reports > End of Month Reports #2 menu, select Gift Card Report to display the Outstanding Gift Card Report screen.
In the Br/Tr/All field, enter the branch, branches, or territories you want to include in the report.
In the Sort By field, select how you want the contents of the report sorted, for example, by sales order number or by expiration date.
In the Do Not Expire field, select whether you want to include, exclude, or run the report only for gift cards/certificates that do not have an expiration date.
In the Start Date and End Date fields, enter the date range for which to run the report.
For example, if you want to see outstanding gift cards for a particular year, enter the first date of the year in the Start Date field and the last date of the year in the End Date field. You can then contact your customers about expiring cards, or use the information to enter journal entries to remove the expired amounts from the general ledger.
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