Running the Warranty Report

Run the Warranty Report to see information about customer returns of products that are under warranty.

When a customer returns a product under warranty, you must collect certain information to obtain a refund from the manufacturer. You provide the requested information on the Warranty Information screen. The information you provide is stored in a file named UD.WARRANTY, or in a similar user-defined file. You can then use the Report Writer to create the needed reports for sending warranty information to your vendors for reimbursement.

The Warranty Report instructions below are used with the UD.WARRANTY file. Because this report is used with the Report Writer, it does not have the same user interface of other reports. However, the interface lets you customize the report to provide the information your vendors demand. Refer to the Report Writer help topics for more information on using it for custom reports.

To report on products under warranty:

From the Orders > Reports menu, select Warranty.
Review the following fields, as needed:

Field	Specifies the report's...
Design ID	name.
Created	creation date.
By	creator.
File Name	data file. This is the file where the report gets its information.
Total Width	width from left to right, counting all characters and spaces.
Title	name, as it appears on the heading for each page.
Sample	maximum number of selected records. This field is optional.

In the Multi Value Pos field, enter 1 (or the number representing a different subvalue).
The UD.WARRANTY file's Reason for Return Comment field is multi-valued, so you enter the position of the subvalue you want to include on the report.
In the BLINE field, enter a product buy line.
Use a hot key to finalize the report:

To...	Use this hot key...
print the report	Print When prompted, specify the printer you want to use. A copy is also saved to your Hold file.
save the report to your Hold file	Hold Hold for later viewing or printing.
list print options	Opts Use to schedule, fax, add user-defined heading, forward, or send to reporting server.
open the Column Data screen	Column Data Refer to the Report Writer topics.
open the Selection Data screen	Selection Data Refer to the Report Writer topics.
open the View Notes screen, which shows notes about a report	Notes