Viewing the Solar Eclipse Client Error Log

The Solar Eclipse client error log is a running log of events depending on your logging level setting. The system records system activity in the log and separates each event in the system using an event tag. For example, if you have your logging level set to Debug and open a window with in the application, the log file records the opening of that window starting with <event> and ending with </event>.

You can print or e-mail the log, as needed. When you exit Solar Eclipse and log out, the system clears the contents of the log. The system starts recording log entries again next time you log in.

To view the Solar Eclipse client log:

From the File menu, select Show Error Log to display the Error Log window.
Click Refresh to ensure that the log is displaying the latest information.

A client log entry typically contains the following information, any or all of which is helpful when troubleshooting your Solar Eclipse system to determine the state of the system prior to an error:

Error Log Parameter	Description
Date/Time	The calendar date and the time when the error took place.
Severity	The error's severity level, such as Fatal.
Application	The application that caused the error. This parameter is always Solar Eclipse.
Release	The version of Solar Eclipse you are running, such as 8.6.4.01.
Message	Details about what the system recorded. For example, the message may contain information regarding how a subroutine was called.
Additional Info	The additional text provided when you encounter an error. For example, if you receive an error and type additional information into the text box provided and click Submit, that text is included here.
Stack Trace	The Java exception stack trace. A stack trace indicates portions of the code that are calling other portions of code. The code is referenced by methods and line numbers.
Thread	The thread within the Solar Eclipse code that triggered the error.
Logger	The class within the Solar Eclipse code that triggered the error.
User ID	The Solar Eclipse ID of the user logged into the client at the time of the error.
Terminal ID	The name of the computer that logged the error.
Local Network Address	The IP address of the computer that logged the event.
OS	The operating system, such as Windows NT, that is running on the computer that logged the error.
OS Arch	The operating system architecture, for example, x86.
Open Window Names	The names of all Solar Eclipse windows open on the computer when the event occurred.
Last Called	The subroutines called prior to the error.
Last Params	The parameters within a subroutine called prior to the error.