To enter a customer support request:After you receive your support ID and password, you can log into Eclipse Customer Support online and submit requests. The system populates the Support Request screen with your company's name, contact name, and e-mail address. You can change the contact and e-mail address, if necessary.
On the Support Request screen, assign the request a type and a status and enter your request in the provided area.
To enter a customer support request:
Start your Web browser and enter http://distribution.activant.com/eclipse-support/ to display the Eclipse Support login page.
In the User ID and Password fields, enter the user ID and password the Eclipse office assigned to you.
Note: If necessary, call 508-778-9151 to obtain your ID and password.
Click Login to display the Customer Support page.
Click Enter a Support Request under the Web Care heading.
The Enter Support Request page displays with the three fields beneath the Requested By heading populated with information from your Eclipse Contact file.
Change the entries in the Contact and E-mail fields, as necessary.
In the Request Type field under the About This Request heading, select a request type from the drop-down list.
In the Category and Work Area fields, select additional subcategories to classify your request.
In the Your Status field, select a status to assign to the request from the drop-down list.
In the Request field, type your request.
Click Submit Support Request to submit your request to Eclipse.
The system creates a tracker for this request, which you can view and edit online on the View Customer Support Requests page.
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