To find a comment on a tracker:Use the Job Tracking Search screen to locate a word or phrase in the comments appended to a tracker.
For example, to locate a comment that you previously appended to a tracker, use your user ID as the search string. To find a comment about completing a work order, enter work order as the search string.
You can edit any comment that you appended to the tracker. You cannot edit comments entered by other users.
To find a comment on a tracker:
Use the Find Str hot key to display the Job Tracking Search screen.
In the Search String field, enter the text you want to locate.
In the Start From Top field, enter one of the following:
Y – Starts the search from the first line of the tracker.
N – Starts the search from the current cursor position.
In the Display Number of Occurrences field, enter one of the following:
Y – The system indicates how many times the search string occurs in the tracker.
N – The system does not display the number of occurrences.
Press Enter to perform the search.
If you indicated that you want to see how many times the string occurs in the tracker, the system displays a message indicating the number of occurrences found. Press Enter to acknowledge the message and continue.
If there is an occurrence of the text string, the cursor moves to the line where the text is located.
If there is no occurrence of the text string, the system returns to the Call Tracking Entry screen.
To search for the next occurrence that meets your search criteria, repeat steps 2-6.
If no additional occurrences exist, the system displays a prompt alerting you that the item was not found and asking if you want to search again starting from the top of the tracker. Press Enter to continue the search from the top, or type N and press Enter to end the search.
To edit a comment on a tracker:
Find the comment you want to edit.
Use the Edit Append hot key to display the selected comment on the Append Message screen.
Edit the text of the comment, as needed.
Press Esc twice to save your changes and exit the tracker.