Your web site can include a link that your customers can use if they forget their password to enter the site. This feature sends an e-mail with the customer's password to the requesting customer.
After enabled, the Forgot your ID or password? Click here link displays on the web site Authorization page. When a customer clicks the link, they are prompted to enter their e-mail address. Your system searches for a customer or contact record with that e-mail address, and immediately replies with an e-mail containing the login and password information.
This feature requires the Outbound
E
To enable forgotten login and password e-mails, set up the following control maintenance records:
For example, in the E-mail Request - Subject of Response WOE Login/Password record, you might enter Password Reminder to display in the subject line of the e-mail.
In the E-mail Request - Text of Response for WOE Login/Password record, you must include &LOGIN.ID& and &PASSWORD& in all capital letters. When a user requests a reminder e-mail about a password, the system replaces the two variables with the login and password for the user as defined in the user's contact file. For example:
This is an e-mail from http://www.eclipseinc.com - We received a request to e-mail your login and password to you. Following is the requested information:
Login ID: &LOGIN.ID&
Password: &PASSWORD&
Thank you for using the Eclipse Web.
Have a nice day.
Also set the WOE Lost Password Admins control maintenance record to define a list of users to notify when a client using the web site clicks the Forgot your ID or password? Click here link and the system cannot find the client's e-mail address. If the e-mail address the client enters on the web site does not match the e-mail address in the account on the system, the e-mail sent to the client asks the client to contact an administrator.
See Also: