Canceling Work Orders

If you determine that the demand for a value-add product has waned, you can cancel the work order for it. If a customer requests that you not include a feature of the value-add product, for example, painting the item, you can eliminate that step from the process.

This topic shows how to cancel:

To cancel a work order:

  1. Open a work order.

  2. Use the X-Cancel hot key to display the Cancel Open Work Order (Y/N) prompt.

Important: After you cancel an order, you cannot re-open it.

Note: You cannot cancel a work order if it is tagged to a sales order. Open the sales order and remove the finished product from it first.

  1. At the prompt, enter Y.

  2. At the next prompt, enter the reason for the cancellation.

  3. At the next prompt, enter the reason for the change to the work order.

  4. Press Esc to exit the screen.

To cancel a work order step:

  1. Open a work order.

  2. Select the step to begin processing, use the View hot key and select Status from the list.

  3. In the Status field, enter Cancel.

  4. To display the canceled step, use the View Canceled hot key. Use the Hide Canceled hot key to hide it again.

Note: If the customer later changes their mind, you can change the status back to In Process.

  1. Press Esc to save the information and exit the screen.