You can apply cash to receipts when it has been received either through a lock box process or manually. You must be assigned the CR.CREDIT.ALLOWED authorization key to apply credit to receipts, including those in a closed G/L period. The system reverses the previous cash receipt and opens a new cash receipt on which to apply the credit.
To correct a cash receipt in a closed period:
From the A/R menu, select Cash Receipts to display the Cash Receipts window.
Display the Cash Receipt you want to correct.
The system warns you that the receipt is in a closed period. Click OK.
From the File menu, select Cash Receipts Correction to display the Cash Receipts Correction window.
If you do not select a receipt in a closed period or you do not have permission, this menu option is deactivated.
Select the invoice you want to adjust using the Unapply column and click Create Adjustment.
Enter the Cash Receipt information for the new cash receipt in the system.
The system displays the new sales order and cash receipt tagged to it.