Viewing Transactions on Customer Accounts

Use the A/R Ledger window to view all A/R transactions in chronological order for the last two years' worth of data with the most recent transaction listed at the bottom of the window. This window includes all payments against the account, including those attached to sales orders with payments on account, deposits, cash receipts, and cash sales from close counter order.

Use the standard table functions to sort information or the View Manager to display or create alternate views to best suit your business needs.

Note: If you select a customer that is a parent customer, or has dependent customers, the system displays information for the parent customer and all its dependents.

To view transactions on a customer's account:

From the A/R menu, select A/R Ledger to display the A/R Ledger window.
In the Customer field, enter the name of the customer for which to display accounts receivable information.

If multiple customers match your entry, a list of matching customers displays. Click the correct customer name to display that customer's information.

Review the following for each transaction, as needed:

Field	Description
Reference ID	The transaction identification number.
Post Date	The date the transaction posted.
Branch	The branch associated with the transaction.
Information	A brief statement that describes the origin of the transaction.
Debit	The transaction amount, if it is a debit.
Credit	The transaction amount, if it is a credit.
Balance	The remaining balance on the account when the transaction was entered.

Do any of the following, as needed:

To...	Select this menu option...
clear the current customer information and move on to the next customer	File > Next Item
print the ledger for transactions in a selected range	File > Print A prompt displays. Enter a date range and click OK.
reprint all invoices within a selected date range	File > Reprint Invoices The Invoice Reprinting window displays.
limit the number of transactions that display	Selection > Select Criteria The A/R Ledger Selection Criteria window displays.
remove the values from the A/R Ledger Selection Criteria window	Selection > Clear Selection
review a selected transaction's posting history	Inquiry > Posting History The A/R Adjustments window displays.
view aging information for a transaction	Inquiry > Audit The A/R Item Audit window displays.
View order entry, cash receipt, or payment information for a selected transaction	Inquiry > View Displays a window that corresponds to the type of transaction, such as Sales Order Entry, Payment Viewing, or Cash Receipts in view-only mode.
Edit order entry or cash receipt information for a selected transaction	Inquiry > Edit Displays a window that corresponds to the type of transaction, such as Sales Order Entry or Cash Receipts.
view payment patterns for the customer	View ( ) > Payment Pattern Note: The process may take several minutes. The system displays a progress bar indicating its selections.

Save your changes and exit the window.