The PASS Reconciliation utility searches Worldpay's system to obtain all the tokens Worldpay Payment Processing has on file. For performance reasons, Worldpay provides data back to the Eclipse from a separate data source that is not accurately real-time.
As of Release 8.7.2, Worldpay updates the secondary data source four times per day, so any deletion activity performed in Eclipse recently may be caught and reported by the Reconciliation Utility with an error. For example: PASS Account number entered was linked to ABC Electrical in Worldpay. The card does not exist in Eclipse. Could not add customer information.
Worldpay does include all tokens added in the live environment since the last refresh of the secondary source. However, Worldpay does not remove any tokens that have been deleted. In addition, Eclipse runs a real-time double check against the live system before adding or purging any token that is not in the sync.
Important: Ultimately, this utility should have to be run rarely, but assists in finding and fixing these types of discrepancies. The reconciliation can be done to synchronize Worldpay and Eclipse systems before running the PASS reconciliation utility itself which purges unwanted tokens before Worldpay’s billing at month end.
To run the PASS Reconciliation Utility:
From the System > Custom > Add On Products > Credit Card Authorization menu, select Element PASS Reconciliation Utility.