Outgoing Fax Statuses

Description

The fax system called the number and was answered but did not think that the receiving machine was a fax machine.

Fax system error. Call Eclipse Support.

Configuration error. Indicates that you tried to append a document or logo that the Eclipse system thinks you have but the fax system does not think you have.

If you can fix it, do so. Otherwise, call Eclipse Support.

Eclipse system error. Call Eclipse Support.

Last attempt received a busy signal when the system dialed the number.

Fax system is dialing the number.

Fax setup error. Call Eclipse Support.

Someone used the File > Halt option to stop the fax before it transmitted. A Halted fax displays exp (expired) in the Queue Sequence field and goes to the bottom of the queue.

If you use VSI-FAX Gold, this option not active.

The phone line disconnected while the fax was transmitting.

The system reached the maximum number of attempts to send the fax. At that point, the fax displays exp (expired) in the Queue Sequence field.

Maxtry should never display in the Status field without exp in the Queue Sequence field.

The priority phone send time was modified. This status is transitory, and you may see it only briefly.

The dialing, answering, sending, and receiving protocols are in process. Most often you do not see this status displayed.

The system dialed the number but did not receive an answer. After the indicated maximum number of attempts without an answer, the status might be Maxtry.

The fax system did not get a dial tone.

The remote (receiving) fax machine rejected the fax.

The fax is retired.

The fax is in the process of transmitting. A number indicates the page that is transmitting.

A problem occurred with the fax, typically with the receiving modem.

Hardware setup error. The fax system was not sending data to the modem fast enough. If this status occurs frequently, call Eclipse Support.

The fax is waiting to reach the top of the queue to be sent.