The Outgoing Fax Status Queue displays faxes you send through your system. The queue displays a status for each outgoing fax, such as whether the fax is transmitting, the phone line for the fax is busy, or the fax transmission is unsuccessful. Expired faxes display at the end of the queue.
Each employee should monitor the queue daily to manage their outgoing faxes and follow up on faxes that expire before the system sends them. A designated employee should monitor the queue for all users on a weekly basis to ensure that expired faxes are resolved in a timely fashion.
Three VSI-FAX Gold parameters affect how long a fax remains active before it expires:
The number of attempts per each submission. The default value is 5.
The expiration time. The default value is 60 minutes.
The time between retries. The default value is 5 minutes.
You can also use the queue to conduct a preliminary investigation when the VSI-FAX Gold system has a problem. Your company must have a phone line dedicated to VSI-FAX Gold.
The following topics explain how to use the Outgoing Fax Status Queue:
To display summary information for this queue at all times, add an Outgoing Fax Status Queue widget to the Solar Eclipse main window. For more information about widgets, see Widgets and Menu Shortcuts Overview.
See Also: