Changing Customers' Demand for Products

When customers change their buying habits, the change can affect product demand. If a customer must change to a new model of product either by choice or by necessity, the customer can lose that buying history and thus effect demand. Update the customer's demand for the products using the Add Demand feature in Product Maintenance.

For example, if a customer decides to start purchasing Brand A rather than Brand B products, you want to add the demand of Product B to Product A to assist the demand calculation. Or if a customer decides to purchase products from a different branch, you want to add the demand of those products from the old branch to the new branch.

To change a customer's demand for a product:

  1. Add demand history to the product.

  2. From the File menu, select Customer Demand to display the Add Demand Customer Information dialog box.

  3. Complete the following fields for each customer:

Field

Description

Customer

The customer whose demand you are adding to or subtracting from the product.

Option

Enter one of the following:

  • Add - Adds the customer's demand for the selected product to the new product's demand.

  • Sub - Does not add the customer's demand for the selected product to the new product's demand.

  1. Click OK to save the information and exit the dialog box.

See Also:

Forecasting Overview

Setting Minimum and Maximum Stocking Levels for New Products