Displaying the Returned Goods Queue

You can display the products returned to your company by customers or vendors. The Returned Goods Queue displays these items to assist you in your analysis and handling of these items.

Note: Purchase orders that have in-process quantities do not display on the Returned Goods Queue.

Use the Return Goods Queue Default Select Optioncontrol maintenance record to indicate if you want to run the Returned Goods Queue by buy line or price line. This entry determines the field that displays in the header. The default is buy line.

Use the Use Tax Rate From Original Sale Order For Returnsto indicate whether you want to use the tax rate from the original sale order for a return. The default is N. Tax jurisdiction values set up in Tax Jurisdiction Maintenance override this control maintenance record.

To verify returned goods, see Verifying Returned Products in the Sales Management documentation.

Note: To display summary information for the Returned Goods Queue at all times, add a Returned Goods Queue widget to your Solar Eclipse main window. For more information, see Widgets and Menu Shortcuts Overview. This is new in Release 9.0.4.

To display the Returned Goods Queue:

From the Purchase > Queues menu, select Returned Goods to display the Returned Goods Queue window.

In the Branch field, enter the branch number for which you want to display returned products.
In the Price Line field, enter a price line ID or select from a list of price lines. Leave the field blank to run for all price lines.
In the Buy Line field, enter a buy line ID or select from a list of buy lines. Leave the field blank to run for all buy lines.
In the Buyer field, enter the buyer ID for which to run the queue or select from a list of buyers. Leave the field blank to run for all buyers.

In the Type area, select a type to display. Use product types to decide what happens to the returned goods in the Returned Goods Queue after you accept the return. You have the following types from which to choose. The system selects all check boxes as the default.

Note: The system does not check the projected inventory level (PIL) unless the Type is Stock.

Type	Description
Review	Item must be examined before returning the item to inventory.
Defective	Item cannot be returned to inventory. Note:If the default return type is Defective, then the system does not check the projected inventory level (PIL).
Overship	Returned to inventory, but the on-hand quantity is not affected until the decision is made by the purchasing agent to keep the extra inventory shipped. If the inventory is kept, the purchasing agent changes the Type to S for Stock on the purchase order.

Note: To limit the number of items that the server processes before updating the queue, from the Options menu, select Set Preferred Search Length and enter the number in the dialog box. Using a lower number speeds up the population of the queue.

Click Update and the queue populates. If no products were returned, the following message displays: No items found.
Click the column headers to sort the queue information.
Use the Change View menu to view other column displays.
Use the Edit menu to do one of the following:

Note: To return products to vendors, see Returning Overstock to Vendors.

Exit the Return Goods Queue window.