Returned Goods Queue Overview

The Returned Goods Queue displays products being returned by a customer and the order on which the products were purchased. We recommend handling defective (F), review (R), and overstock (O) products through the Return Goods Queue to ensure that the system appropriately updates any tagged orders. If you handle these orders outside the queue, those tags can be broken inadvertently.

The queue displays products received from a vendor with one the following issues:

Defective - Broken and unusable.
Over-shipped - Too many products shipped and there is limited storage capacity.
Review - Product was received not as ordered, such as wrong size or color, or product must be checked for flaws before returning to stock.

Note: To display summary information for the Returned Goods Queue at all times, add a Returned Goods Queue widget to your Solar Eclipse main window. For more information, see Widgets and Menu Shortcuts Overview. This is new in Release 9.0.4.

In addition, products from an incoming transfer or an inventory adjustment can cause items to display in the Returned Goods Queue. Return these items to a vendor for credit or dispose of them in some manner. If you apply a credit or rebill on a returned good that has been released from the queue, the new orders created do not display in the Returned Goods Queue.

You can sort and change the view on the Returned Goods Queue and return products to specific branches, if needed. Items remain listed on the Returned Goods Queue until you add them to an open purchase order to replace defective and not-as-ordered items or until they are disposed.

Products do not display on the Returned Goods Queue if they are on a transfer order you have not received. Future orders will display on the queue, but not future transfers.

Note: Return purchase orders are not included in work ticket printing.

Use the following control maintenance records to indicate how you want to handle returned goods:

The Update Cost On Sales Order From Tagged Return Purchase Ordercontrol maintenance record indicates if the system updates the sales order when a purchase order is created from this queue. If this record is set to Yes, the cost on the return purchase order is added to the sales order to which the cost is tagged.
Use the Return Goods Queue Default Select Optioncontrol maintenance record to indicate if you want to run the Returned Goods Queue by buy line or price line. This entry determines the field that displays in the header. The default is buy line.
The Exclude Original Sale Line Item Comment From Returned P/Ocontrol maintenance records indicates if you want to copy the original sales order line item comments to a purchase order created from the Return Goods Queue.
Use the Use Tax Rate From Original Sale Order For Returnsto indicate whether you want to use the tax rate from the original sale order for a return. The default is N. Tax jurisdiction values set up in Tax Jurisdiction Maintenance override this control maintenance record.