Resolving Errors While Closing Counter Orders

Use the Close Counter Order to quickly access a recent sales order and apply a payment to it. If there are errors that prevent the order from processing, you can view the error and resolve it from the Close Counter Order window.

To resolve errors while closing counter orders:

From the Orders menu, select Close Counter Order to display the Close Counter Order window.
Display the orders and process for payment, as needed.

In the Enter or Select Order area, the Error column on the same line as the order the system displays a yellow triangle if an order has an error preventing it from processing. The

Select the order with the error that you want to review.

The error displays in the Collect Payment area below the amounts due that corresponds with the.

Resolve the error, as needed. For example, if you are running an RF environment, you may need to make sure that the order has been picked before you can process the order for payment.
Display the orders and process for payment again.

The Close Counter Order window does not refresh automatically. You need to exit the screen or process another order first.