Use these instructions to accept a return of an entire kit, or to return only certain kit components.
When accepting a return of a full standard or dynamic kit, you can return the entire kit as one item. When accepting a return of a full kit-on-the-fly, you must return the kit's individual components as separate line items.
To return an entire kit:
Create a sales order for the customer returning the kit, and display the order's Body tab.
In the Qty/Unit field, enter the kit return quantity as a negative amount (for example, enter "-1" if one kit is being returned).
In the Product Description field, enter the kit product.
If prompted, verify the returned product kit.
To return only certain kit components:
Create a sales order for the customer returning the kit components, and display the order's Body tab.
In the Qty/Unit field, enter the quantity of an individual kit component that is being returned as a negative amount. For example, if a quantity of "1" is being returned, enter "-1".
In the Product Description field, enter the kit component product.
If prompted, verify the returned kit component.
Repeat steps 2-4 for each component being returned.
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