Run the Warranty Report to see information about customer returns of products that are under warranty.
When a customer returns a product under warranty, you must collect certain information to obtain a refund from the manufacturer. You provide the requested information in the Warranty Information window. The information you provide is stored in a file named UD.WARRANTY, or in a similar user-defined file. You can then use the Report Writer to create the needed reports for sending warranty information to your vendors for reimbursement.
The Warranty Report instructions below are used with the UD.WARRANTY file. Because this report is used with Report Writer, it does not have the same user interface of other reports. However, the interface lets you customize the report to provide the information your vendors demand. Refer to the Report Writer help topics for more information on using it for custom reports.
To report on products under warranty:
From the Orders > Reports menu, select Warranty.
Review the following fields, as needed:
|
Field |
Specifies the report's... |
|
Design ID |
name. |
|
Sample |
maximum number of selected records. This field is optional. |
|
Created |
creation date. |
|
By |
creator. |
|
File Name |
data file. This is the file where the report gets its information. |
|
Width |
width from left to right, counting all characters and spaces. |
|
Title |
name, as it appears on the heading for each page. |
On the User Inputs tab, in the Multi Value Pos row, enter 1 (or the number representing a different subvalue) in the Data column.
On the Column Data tab, in the Reason for Return Comment row, enter the position of the subvalue you want to include on the report in the Data column. The UD.WARRANTY file's Reason for Return Comment field is multi-valued.
On the Selection Data tab, in the BLINE = row, enter a product buy line in the Data column.
See Also: