Following are the control maintenance records used with warranty tracking, along with additional setup requirements.
Set the following control maintenance record:
The system provides a default, generic Warranty Information window, which is used whenever no user-defined Warranty Information window is linked to a buy line. None of the fields in this window require entries, so you can complete only the fields your supplier needs to honor the warranty.
Specify the default screen using the control maintenance record Default Warranty Information Screen.
You can create a user-defined Warranty Information window, which can be linked to a buy line. The window can be general enough for use by many buy lines, or it can be specifically tailored to gather the warranty information for one buy line.
When you create a user-defined window, you have considerable control over the fields. For example, you can specify whether a field requires an entry or not. You can also create validated fields, in which pressing F10 displays a list of valid options.
The process of creating user-defined windows is beyond the scope of this help topic. The system requires administrators to attend a class before creating user-defined files or windows.
To use a custom Warranty Information window, establish a link between it and the buy line. This is done using the Warranty field in the Additional Buy Line Data window within Buy Line Maintenance. Press F10 in the field, and specify which user-defined window displays to gather the buy line's warranty information. For more information, see Identifying Warranty Information for Buy Lines.
Use the Return Policy Maintenance window within Buy Line Maintenance to enter the text that displays for the buy line's return policy. For example, select File > Edit Comment and enter a message such as "No returns after 30 days." For more information, see Entering Return Policies for Buy Lines.
The message you enter can be viewed in the Return Goods Verification window.
The system provides a Warranty Report that you can use with the default Warranty Information window. You can also customize your own warranty reports. For more information, see Running the Warranty Report.
See Also: