When entering returns on sales orders, the system displays the Return Goods Verification window. Use this window to enter the information that ties the return to a previous order, and to specify the reason the customer is returning the item.
To verify that a returned product was purchased:
Create a sales order for the customer returning the product and display the order's Body tab.
Note:The Return Goods Verification window displays in view-only mode if the order is locked.
Use the following menu options, as needed:
To... | Use this menu option... |
Original Order > Serial Number Search | |
add a standard comment to the return | File > Standard Comments |
File > Warranty | |
view the vendor's return policy for the item | File > Return Policy The Return Policy window displays. Note: Return policy messages are set up in Price Line Maintenance. |
Click the SOE
Status tab and use the View Manager 
to select
the Returns view.
In the Material Returned column, select the check box to indicate that the material has been returned to the warehouse.
Save your changes and exit the Return Goods Verification window to return to the Body tab. A negative quantity now displays in the Ship Qty column.
See Also: