If you subscribe to the Platinum Pricing Service, your Strategic Pricing data includes an additional factor called customer sensitivity that you can use in the Strategic List Price and Strategic Cost calculations. Customer sensitivity is a rank that indicates how reactive a customer is to pricing changes, and ranges from Very Low to Very High.
After exporting your data and working directly with Strategic Pricing Associates on your pricing analysis, Strategic Pricing Associates sends you a Customer Size and Sensitivity Assignments file that contains the sensitivity recommendations for each of your customers. Because the file contains customer numbers and not customer names, upload the file and then review it in the Customer Size and Sensitivity Update Queue to make changes to the suggested sensitivity levels, and update the customers records from the queue. After you complete the upload, you can view but cannot change the customer sensitivity level through the
Note: We recommend reviewing and making updates to your customer sensitivity levels on a yearly or twice yearly basis, or on the guidance of Strategic Pricing Associates.
To update customer sensitivity levels, do the following:
Upload the Customer Size and Sensitivity Assignments file that Strategic Pricing Associates provides to you.
Upload the new sensitivity levels, which updates pricing for those customers.
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