Use Online Customer Call Tracking on the Eclipse Customer Support web site to enter and track your own customer support requests. When you enter a customer support request, the system creates a new tracker to add to your list of active requests. You can view this list on the Eclipse Customer Support web site.
As Eclipse personnel work toward fulfilling a request or solving a problem, they append messages to the tracker that indicate the progress. After you are satisfied that your request has been resolved and you no longer want to monitor the tracker, remove the tracker from your list of active requests.
To use the Online Customer Call Tracking feature on the Eclipse web site, complete the following:
Obtain a customer support ID and password.
The Eclipse office assigns your customer support ID and password. Call 508-778-9151 to obtain your ID and password.
Ensure that your Web browser, such as Netscape or Internet Explorer, is JavaScript enabled.
See Also:
Entering Customer Support Requests