The Unquality Event Tracking (UET) system is your solution for detecting, identifying, tracking, and recording all of the faulty processes and tasks within the system caused by human or computer error. Identifying faulty processes and tasks aids in quality improvement.
An unquality event in the system is any event that causes a loss of service to your customers or a loss of profit to your distribution business. Unquality events include human and computer problems, defective techniques, and faulty processes. Analysis of these events can assist in detecting improper processes and procedures occurring between your employees, your vendors, and your customers.
Use the UET system to collect the data around these events, not to determine fault or place blame. Use the system-collected data collected to correct the faulty processes within your business. After the process is corrected, the UET system can monitor the process for any recurrences of the original issue.
The system stores unquality events in a file, which is available for immediate review, analysis, and reporting throughout your company. The UET system includes the ability to download unquality events to an ASCII file on your computer. You can then export the UET data to a spreadsheet or other programs for analysis.
Unquality event codes create the foundation of the UET system and are stored in the UET Code Table. The UET Code Table is installed with over 400 codes, each of which identifies a specific unquality event.
All unquality events occur in one of three business segments or categories: Customer, Internal, or Vendor. Every event code includes a prefix (C for customer, I for internal, or V for vendor) and four digits, such as C1234. In addition, each event code is assigned a 2-character user-defined type that identifies groups of related events. Using the type code you can group events for each department or for each area.
For more information, see UET Code Maintenance Overview or Maintaining UET Types.
See Also:
Entering UET Log Entries Manually