Canceling Work Orders

If you determine that the demand for a value-add product has waned, you can cancel the work order for it. If a customer requests that you not include a feature of the value-add product, for example, painting the item, you can eliminate that step from the process.

To cancel a work order:

  1. Open a work order.

  2. From the File menu, select Cancel Order.

The system displays a warning.

  1. Click Yes to confirm the cancellation.

 Important: Once you cancel an order, you cannot re-open it.

Note: You cannot cancel a work order if it is tagged to a sales order. Open the sales order and remove the finished product from it first.

  1. At the prompt, enter a reason for cancelling the work order and click OK.

The system cancels the order and returns you to Work Order Entry.

To cancel a work order step:

  1. Open a work order.

  2. Select the step to remove from processing.

  3. From the Steps menu, select Delete Step.

  4. At the prompt, click Yes to confirm the deletion.

  5. At the prompt, enter the reason for deleting the step.

Note:If you cancel a step on a work order with only one step, the system cancels the order by changing the status. To re-open the order, add a new step.

  1. To display the canceled step, from the Steps menu, select Show Canceled Steps.

Note: If the customer later changes their mind, you can change the status back to In Process.

  1. Save your changes and exit the order.